Privacy Policy

Pivotal iQ Privacy Policy Statement
This online privacy policy is designed to tell you about how we collect information, primarily from readily available public sources and this website, and use it so that you (“User” or “you”) can make an informed choice about using the website identified by the URL www.pivotal.iQ and/or any website which is automatically redirected to that website (together, the “Website”) operated by Pivotal iQ Ltd t/a Pivotal iQ (“our”, “we” or “us”), whose registered office is Kemp House, 152-160 City Road, London EC1V 2NX (company registration number: 10489989).

Data Protection Act 1998
The Data Protection Act 1998 (“the Act”) requires every organisation that processes personal information to register with the Information Commissioner’s Office (ICO) and as such we are registered in the ICOs ‘Data Protection Public Register‘, registration number: ZA252343. This confirms our commitment to protect your privacy and to process your personal information in accordance with the Act.

General Data Protection Regulation (GDPR) 
The EU’s General Data Protection Regulation (GDPR) will apply from 25 May 2018, when it supersedes the UK Data Protection Act 1998. The obligations of Pivotal iQ Limited regarding data protection and the rights of our stakeholders, e.g. employees, clients, partners, business contacts etc. in respect of their personal data under the General Data Protection Regulation is outlined in the company’s General Data Protection Regulation Policy which shall be deemed effective as of 25 May 2018.  No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.

The Information Commissioner’s Office
The Information Commissioner’s Office (ICO) is “the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals” (ICO website). It is responsible for administering the provisions of the Data Protection Act 1998 and the Freedom of Information Act 2000.

What Information Do We Collect?
Through our market research we primarily collect information from readily available public sources. In addition, when you undertake to register yourself to receive further information on this website we ask for your full name, job title and e-mail address, and from time to time the e-mail addresses and additional contact details of those who communicate with us via e-mail and request information (“Personal Data”). We may also collect and process the following examples of personal information, although we may, at times, also need to collect other personal information that is not listed here:

  • Your name
  • Your job title
  • Contact information (for example address, telephone numbers, email addresses)
  • Information about your age, ethnicity, gender, nationality, disability status
  • Your occupation
  • Your place of work
  • Information about your education and qualifications
  • Information about your skills and expertise
  • Information that is relevant to us carrying out our business as a data controller.

We may use/process this information to:

  • Handle complaints
  • Conduct research
  • Understand people’s views and opinions (for example through market research)
  • Improve our services
  • Carry out administrative functions
  • Share it with third parties whilst complying with data controller obligations
  • Send you information that we think might be of interest to you
  • Comply with our legal obligations.

Use of Personal Data
Any Personal Data that we have sourced from readily available public sources or given to us by you will be treated with the utmost care and security. It will not be used in ways to which you have not consented or ways which do not fall in with our stated ‘Reasons/purposes for processing information’ and ‘Type/classes of information processed’ in our entry in the Data Protection Register’. In addition, the Personal Data we collect from you via this website is used to provide you with the service that you have requested or to respond to an enquiry that you have made. We use certain third party service providers to assist us in providing these services to you, for example, email alerting, web casting and hosting. The Personal Data we acquire via the email alert service will not be used for marketing purposes except where you have indicated that we may do so on the registration page. We will not sell, rent or loan any Personal Data or identifiable information collected on this Website, except that we may pass or sell your Personal Data outside our corporate group to third parties in the event that we sell the whole or part of our business. The information collected from this website could be stored for as long as is required for the uses stated above.

Protecting your Information
We have appropriate technical and organisational measures in place to protect your information. We will handle and protect your information in line with  data protection principles set out in the Act:

1. Personal data will be processed fairly and lawfully.
2. Personal data will be obtained only for one or more specified and lawful purpose(s) and will not be processed in a manner that is not compatible with that purpose(s).
3. Personal data will be adequate, relevant and not excessive in relation to the purpose(s) for which they are processed.
4. Personal data will be accurate and where necessary, kept up to date.
5. Personal data will not be kept for longer than is necessary.
6. Personal data will be processed in accordance with the data subject’s rights under the Act.
7. Appropriate technical and organisational measures are in place to protect personal data from unauthorised or unlawful processing and from accidental loss, damage or destruction.
8. Personal data will not be transferred to a country or territory outside of the European Economic Area (EEA) unless we can be assured there is an adequate level of protection for the rights and freedoms of the data subjects.

Accessing your information (Subject Access Requests)
Under the Act, you are entitled to ask for a copy of the personal information that we hold about you and to have any inaccuracies in your personal information corrected. When you submit a request for your personal information, you are entitled to:

  • know what personal information we are processing or have processed;
  • why we have processed your personal data − the reason(s) and purpose(s) for the processing of your personal information;
  • know if we have shared your personal information and if so, with whom and for what purpose(s).

Requests for your personal information must be submitted to us in writing.

Postal requests should be sent to:

The Data Controller
Pivotal iQ
152-160 City Road

Email requests should be addressed to: dp.requests@pivotal.iQ

Sharing your personal information
We may need to share your information with third parties. This may be for a variety of reasons but will always be done so in line with the Act. You are entitled to know why and how we are sharing your personal information (as noted above) and the organisation or individual receiving your personal information will be required to protect your information in line with the Act.

Logging and recording of communications with you
We may log communications between you and us for the purposes described earlier in this statement. We may also record telephone calls you make to us for quality and training purposes.

Right to Opt-out
Should you wish to remove your details from our database or do not want to continue to receive any communications from us please let us know by in writing.

Postal requests should be sent to:

The Data Controller
Pivotal iQ
152-160 City Road

Email requests should be addressed to: optout@pivotal.iQ

High Net Worth Individuals (HNWI)
If you are a HNWI affected by the WealthView product (operated by Pivotal Wealth Intelligence Ltd), in accordance with the Data Protection Act 1998 (Section 27 [5]) it is their sole duty to serve you a privacy notice even though the personal data they hold on you has been gathered from publicly available sources. This notice hereby explains (i) who they are; (ii) what they are doing with your data; (iii) their obligations to you under the Data Protection Act; and (iv) your right to access information.
WealthView is covered by a separate Data Protection Registration No. ZA252348.

Privacy Policy Notice for HNWIs affected by WealthView can be accessed here.

Use of Cookies

What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

Our analytics service provider’s privacy policy is available at:

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Linkedin, Instagram, YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us via info@pivotal.iQ

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